COVID19

Frequently Asked Questions

About Residential, Multifamily & Commercial Collection Services During COVID-19 Shelter in Place

Note: This page was last updated on May 1, 2020. At that time, the Alameda County Shelter in Place Order currently set to expire May 31, 2020. For direct updates on the Shelter in Place order visit the Alameda County Public Health Department website at www.acphd.org.

Single Family Services (1-4 Units

Q. Can I stop trash, recycling and compost service?

A. Weekly trash, recycling and compost service is required by State and local ordinance for occupied residences in order to maintain public health and safety. It’s still very important to properly sort materials into each cart or bin to make sure your material gets recycled or composted.

Q. We’re generating more material now that we’re sheltering in place. Can I put extra material next to my carts for removal? Will I be charged for excess trash, recycling and compost?

A. All materials must be in a container. If your materials do not fit into your cart) follow these guidelines for extra material to prevent litter on the ground.

Trash – Waste Management, at no additional charge, will pick up extra trash in one personal metal or plastic 32-gallon container with handles. Weight not to exceed 75 pounds. Please remove loose lid. Do not place bagged trash or bulky items on the ground outside of containers; they will not be collected.

Recycling – Unlimited clean recyclables are collected one- time per week, for your weekly collection service on your pickup day. CWS does not collect loose material. Place all extra recycling in a paper bag or cardboard box next to the recycling cart or bin to help keep our workforce safe. Please flatten boxes before placing in your recycling cart.

Compost – Waste Management continues to pick up unlimited extra yard trimmings set out in 32 gallon paper gardening bags or bundled branches and untreated wood not to exceed four (4) feet in length and six (6) inches in diameter.

Q. Are you still collecting household batteries and used motor oil and filters for recycling?

A. Yes, CWS continues to collect these recyclables placed outside of your recycling cart.

Used Motor oil curbside pickup: place Jug and filter bag next to cart/bin on your scheduled pickup day. To order a free Motor Oil Recycling Kit (required for curbside recycling outside the cart/bin contact CWS at oaklandcs@calwaste.com or call 510-625-5263.

Household batteries curbside pickup: Put used batteries in a clear zip-lock bag. Place sealed bag on top of your recycling cart/bin by 6am on your regular recycling pickup date. Include only Household Dry-Cell Batteries such as: Alkaline, Button Cell, Ni-Cadmium Batteries. Button-Cell batteries must be in a separate bag with ends taped.

Do not include any other type of batteries with curbside battery recycling. Never put batteries inside the trash, recycling, compost bin/cart.

These types of batteries are considered household hazardous waste (HHW): rechargeable, computer tool/equipment, phone/cell Phone, vehicle or industrial batteries. As of April 29, the Oakland HHW facility is closed. Visit this web page for updates on the Oakland HHW Facility. You may take HHW items to the Fremont HHW Facility located at 41149 Boyce Road, Fremont CA, although we recommend that you postpone trips unless absolutely necessary.

Q. If my WM or CWS cart breaks, can I still get it replaced?

A. Yes, cart and bin replacement services are available at this time.

Q. How do I request an education brochure?

A. You can download the program guide from oaklandrecycles.com.

WM and CWS have temporarily suspended free tools pick-up at their offices. Due to the shelter in place, their local offices are not open to the public. Contact CWS to request materials by mail or delivery.

Q. Can I still schedule a Bulky Pickup?

A. Waste Management has temporarily suspended this curbside Bulky Pickup service until July 1. Effective immediately, residents can use a new “Davis Street Self-Haul Bulky Drop-Off Appointment Service” for appointments on or after May 4th. There is no charge. Residents may call Waste Management at 510-613-8710 now to schedule an appointment until June 30th and the appointment won’t count against your annual bulky pick-up.

Q. What items can I bring to Davis Street?

A. The same rules that apply for curbside Bulky Pickup Service apply for the Self-Haul Davis Street Drop-Off. The WM customer service representative will provide the requirements and restrictions for the Davis Street Self Haul Bulky Drop-Off. Residents can also review items and limits at OaklandRecycles.com/Bulky-Pickup-Services. You will need to bring proof of Oakland residency.

Q. How often can I bring bulky items to Davis Street?

A. Residents will be allowed one free Self-Haul Bulky drop off visit under this service. However, if you have not used your curbside bulky pickup appointment for the year, you may still do so when the curbside pickup service is restored.

Q. When are appointments available? What days can I bring my bulky items?

A. Self-Haul Bulky drop-off appointments are available 6 days per week – Monday through Saturday.

Q. What do I do if I’ve already used my free bulky pickup and/or the free drop-off at Davis Street? What if I have more bulky items to discard? What if my items are not included in the service?

A. If you need to dispose of additional material or material not included in the service, there are resources listed below and many of them free. Please contact these organizations directly to confirm hours of operation during the shelter in place order:

Appliances& Metal:
Visit https://resource.stopwaste.org/ to search for list of options near you.

Furniture & Mattresses:
Contact Habitat for Humanity ReStore

Electronics:
Visit Alameda County Household Hazardous Waste Facility or call (800) 606-6606

Other Recyclables
Visit https://resource.stopwaste.org/ for list of resources

Trash and other bulky items:
Davis Street Transfer Station – fees may apply

Multi-Family Services (5+ Units)

Q. Can I stop trash, recycling and compost service?

A. Weekly trash, recycling and compost service is required by State and local ordinance for occupied residences in order to maintain public health and safety. It’s still very important to properly sort materials into each cart or bin to make sure your material gets recycled or composted.

Q. Residents are generating more material now that we’re sheltering in place. Can they put extra material next to my carts or bins (1 yd or larger) for removal? Will I be charged for excess trash, recycling and compost?

A. All materials must be in a container. If your materials do not fit into your containers, follow these guidelines for extra material to prevent litter on the ground.

Trash – If you have cart service (20 -96 gallon) for trash, Waste Management, at no additional charge, will pick up extra trash in one personal metal or plastic 32-gallon container with handles. Weight not to exceed 75 pounds. Please remove loose lid. Do not place bagged trash or bulky items on the ground outside of containers; they will not be collected. Unfortunately, the truck that provides bin service (1 yd or greater) does not allow for personal container service, so we’re not able to offer this extra trash service.

Recycling – Unlimited clean recyclables are collected one-time per week, for your weekly collection service on your pickup day. CWS does not collect loose material. Place all extra recycling in a paper bag or cardboard box next to the recycling cart or bin to help keep our workforce safe. Please flatten boxes before placing in your recycling cart or bin.

Compost – Waste Management continues to pick up unlimited extra yard trimmings set out in 32-gallon paper gardening bags or bundled branches and untreated wood not to exceed four (4) feet in length and six (6) inches in diameter.

Q. Are you still collecting household batteries and used motor oil and filters for recycling?

A. Yes, CWS continues to collect these recyclables placed outside the carat or bin.

Q. Used Motor oil curbside pick-up: place Jug and filter bag next to cart/bin on your scheduled pickup day. To order a free Motor Oil Recycling Kit (required for curbside recycling outside the cart/bin contact CWS at oaklandcs@calwaste.com or call (510) 625-5263.

Q. Household batteries curbside pick-up: Put used batteries in a clear zip-lock bag. Place sealed bag on top of your recycling cart/bin by 6am on your regular recycling pickup date. Include only Household Dry-Cell Batteries such as: Alkaline, Button Cell, Ni-Cadmium Batteries. Button-Cell batteries must be in a separate bag with ends taped.

Do not include any other type of batteries with curbside battery recycling. Never put batteries inside the trash, recycling, compost bin/cart.

These types of batteries are considered household hazardous waste (HHW): rechargeable, computer tool/equipment, phone/cell phone, vehicle or industrial batteries. As of April 29 the Oakland HHW Facility is closed. Visit this webpage for updates on the Oakland HHW Facility. You may take HHW items to the Fremont HHW Facility located at 41149 Boyce Road, Fremont CA, although we recommend that you postpone trips unless absolutely necessary. Visit this webpage for updates on the Oakland HHW Facility

Q. Are you still providing outreach service?

A. During the shelter-in-place order resident workshops and neighborhood community meetings are considered non-essential physical interaction. However, we can join through various online video conferencing methods.

Site visits for Recycling customers are available for technical assistance or to set up new service with implementation of the CDC’s social distancing protocols. To schedule, contact California Waste Solutions at 510 -625-5263 or email oaklandcs@calwaste.com.

Q. How do I request an education brochure? What about signage, and free recycling and compost tools for my building?

A. Everything you need is online. Go to the Apartments & Condos page. Select “Service Info” to download program guide, posters and Property Manager Tool Kit.

WM and CWS have temporarily suspended free tools pick-up at their offices. Due to the shelter in place, their local offices are not open to the public. Contact CWS to request materials by mail or delivery.

Q. If my WM or CWS cart or bin breaks, can I still get it replaced?

A. Yes, cart and bin replacement services are available at this time.

Q. Can I still schedule a Bulky Pickup?A. Waste Management has temporarily suspended this curbside collection service until July 1. Effective immediately, residents can use a new “Davis Street Self-Haul Bulky Drop-Off Appointment Service” for appointments on or after May 4th. There is no charge. Residents may call Waste Management at 510-613-8710 now to schedule an appointment until June 30th and the appointment won’t count against your annual bulky pick-up.

Q. What items can I bring to Davis Street?

A. The same rules that apply for curbside Bulky Pickup Service apply for the Self-Haul Davis Street Drop-Off. The WM customer service representative will provide the requirements and restrictions for the Davis Street Self Haul Bulky Drop-Off. Residents can also review items and limits at OaklandRecycles.com/Bulky-Pickup-Services. You will need to bring proof of Oakland residency.

Q. How often can I bring bulky items to Davis Street?

A. Residents will be allowed one free Self-Haul Bulky drop off visit under this service. However, if you have not used your curbside bulky pickup appointment for the year, you may still do so when the curbside pickup service is restored.

Q. When are appointments available? What days can I bring my bulky items?

A. Self-Haul Bulky drop-off appointments are available 6 days per week – Monday through Saturday.

Q. What do I do if I’ve already used my free bulky pickup and/or the free drop-off at Davis Street? What if I have more bulky items to discard? What if my items are not included in the service?

A. If you need to dispose of additional material or material not included in the service, there are resources listed below and many of them free. Please contact these organizations directly to confirm hours of operation during the shelter in place order:

Appliances& Metal:
Visit https://resource.stopwaste.org/ to search for list of options near you.

Furniture & Mattresses:
Contact Habitat for Humanity ReStore

Electronics:
Visit Alameda County Household Hazardous Waste Facility or call (800) 606-6606

Other Recyclables
Visit https://resource.stopwaste.org/ for list of resources

Trash and other bulky items:
Davis Street Transfer Station – fees may apply

Commercial

Q. Do I need to keep recycling service? Compost service?

A. Weekly trash, recycling and compost service is required by State and local ordinance for open businesses generating waste material in order to maintain public health and safety.

Q. I’m a business that is deemed “not essential” by the County’s Health Officer and am temporarily closed. Do I need to have service?

A. You can temporarily suspend your service. If Waste Management is your service provider for trash, recycling and/or compost, call 510-613-8700 or email csnorthbay@wm.com.

If California Waste Solutions is your commercial recycling service provider, call 510 -625-5263 or email oaklandcs@calwaste.com

Q. I’m a business that has stayed open but am not generating as much trash, recycling and compost, what can I do?

A. Contact Waste Management to reduce the number of pickup days for your trash, compost and/or recycling collection and/or volume of service at 510-613-8700 or email csnorthbay@wm.com.

If California Waste Solutions is your commercial recycling service provider, you can reduce service levels by contacting CWS at 510 -625-5263 or email oaklandcs@calwaste.com

Q. I’ve closed my business but I expect to reopen after the shelter in place order is lifted.

A. Contact Waste Management at 510-613-8700 or email csnorthbay@wm.com to temporarily suspend your trash, compost and/or recycling services. If California Waste Solutions is your commercial recycling service provider, you can suspend your recycling service by contacting CWS at 510 -625-5263 or email oaklandcs@calwaste.com.

Q. I’ve closed my business and will not be reopening after the shelter in place order is lifted.

A. Contact Waste Management at 510-613-8700 or email csnorthbay@wm.com to cancel your trash, compost or recycling service and arrange to remove containers.

If California Waste Solutions is your commercial recycling service provider, they will stop service and arrange to remove containers. Contact CWS at 510 -625-5263 or email oaklandcs@calwaste.com

Residential Payment & Service

Q. Will all my services continue if I can’t pay my bill? Will my Compost and Recycling service continue?

A. Yes. No one’s trash, compost or recycling service will be cut off for non-payment. Currently Waste Management and California Waste Solutions continue to provide compost and recycling services, but that might change depending on pandemic conditions.

Q. My bill says payment is due and I might be charged? Will I be charged a late fee?

A. Yes. Payment is due when you receive your bill & will be delinquent 45 days later (Single family) or 30 days (Multi-family). Delinquent bills are subject to monthly late charges, and are subject to an assessment on your county property tax bill, and a City subscription charge. See NOTICE on last page of the bill for details.

Q. What happens if I don’t pay my bill after 45 days (Single family) or 30 days (Multi-family)? Will WMAC terminate my service?

A. No. WMAC will continue to provide collection service but you will be assessed late fees and other charges.

Q. What happens if I can’t pay my bill after 90 days (Single family)? After 75 days (Multi-family)?

A. Services will continue to be provided after 90 days.

Q. What if I can’t pay my bill?

A. The process ensures that service is continued despite non-payment, to ensure the health and safety of your household and the community, but you will continue to owe unpaid bills.

Q. Will a lien be placed on my property if I can’t pay?

A. No. A Special Assessment will be placed on your county property tax bill. You can stop the Special Assessment at any time by paying your delinquent balance.

Q. Can I pay the Special Assessment or Delinquent Balance?

A. Yes. You can stop the Special Assessment at any time by paying your delinquent balance. You can pay the delinquent balance at any time.

Q. Where can I get more information about the Special Assessment Process?

A. Carefully review the last page of your Waste Management bill.
Visit City of Oakland Pay Overdue Garbage Bill.
You may also contact the Mandatory Garbage Unit of the City’s Revenue Division at (510) 238-7474.

City of Oakland Request Property Tax Special Assessment Exemption or Refund